This policy explains what Neloa collects, why we collect it, who can see it and how you can have it deleted.
01
What we collect
Account: phone number or third-party sign-in id, nickname, avatar, date of birth (to verify you are 18+).
Profile: interest tags, role choices, gender (optional, only used to balance squads).
Quest content: the photos, text and voice you submit inside a squad.
Device and logs: device model, OS version, IP address, crash and action logs, used for security and debugging.
Purchases: diamond purchases and spend. Payment is handled by the app stores — we never see your card number.
02
Why we collect it
To build squads and serve daily quests;
to confirm age and to block minors and fake accounts;
to moderate content and act on reports;
to provide support and account recovery;
to measure and improve the product using de-identified data.
03
What we never do
We do not sell your personal data.
We do not use your quest content for off-platform advertising.
We do not expose your contact details to other users; there is no stranger DM entry point in the app.
We do not collect your contact list, precise location or full photo library without separate, explicit consent.
04
Who can see your content
Quest content is visible only to the members of that squad, and stops being shown once the squad ends.
One-on-one chat after a mutual pick is visible only to the two of you.
Our safety team can access content while handling a report or a legal request. Squad voice and video rooms may be reviewed by the safety team when a report is made.
05
How long we keep it
Account data: while your account exists.
Quest content: 90 days after the squad ends.
Moderation records: up to 2 years, so repeat offenders can be recognised.
After deletion we keep only what the law requires (for example transaction records).
06
Your rights
You can access, correct, export or delete your data, withdraw consent, or ask us to restrict processing. Delete your account in the app under Profile → Settings → Delete account, or email neloa@gmail.com with the subject “Data request”. We verify identity first and respond within 30 days.
07
Children
Neloa is not available to anyone under 18. If we learn an account belongs to a minor we remove it and its content. If you believe a minor is using Neloa, email us and we will act as a priority.
08
Third parties and transfers
We use processors for cloud hosting, crash reporting, content moderation and payments. They act on our instructions only, are contractually required to provide protection equal to this policy, and may not use your data for their own purposes. Data may be processed outside your country under appropriate safeguards.
09
Tracking and advertising
We do not track you across apps and websites owned by other companies, and we do not share your data with data brokers or advertising networks. If this ever changes we will ask for your permission first through the system tracking prompt.
10
Changes
If we change this policy in a way that affects you, we will notify you in the app before it takes effect. The date at the top always reflects the current version.